Standard Return Policy:
We want you to be satisfied with your purchase. If you are unsatisfied with your purchase and wish to return it, simply send it back to us within 10 days of purchase, in the condition you received it, for a full refund.
All returned items MUST include the Shipping Receipt or in-store receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. Custom items, balloons, edible items, wearables, seasonal and dated items are non-returnable. All returns will be credited to the original form of payment.
All merchandise must be in new condition, unopened, not damaged, unworn and in original packaging. Returned product that has been used, worn, altered, is missing pieces, or is without its original packaging or garment tag will not be credited back to your account. Please double-check to make sure you have included all of the pieces and packaging before returning. Special orders placed for customers are FINAL SALE.
Balloon orders, balloon decor and custom work must be cancel prior to 5 days before due date for refund eligibility.