Unsatisfied with your purchase: send it back within 10 days of purchase, new condition only, for full refund. Some exceptions may apply.
All returned items MUST include the Shipping Receipt or in-store receipt. Refunds are for the cost of the merchandise only. Return shipping charges are not refundable. Custom items, all balloons, edible items, wearables (costumes, accessories, masks, hair sprays, make-up, wigs) seasonal/holiday and dated items are non-returnable. All returns will be credited to the original form of payment.
All merchandise must be in new condition, unopened, not damaged, unworn and in original packaging. Returned product that has been used, worn, altered, is missing pieces, or is without its original packaging or garment tag will not be credited back to your account. Please double-check to make sure you have included all of the pieces and packaging before returning. Special orders placed for customers are FINAL SALE.
Balloon orders, balloon decor and custom work must be cancel prior to 5 days before due date for refund eligibility.
To return your product, you should mail your product to: 913 Lithia Pinecrest Road Brandon, Florida, United States.
You will be responsible for paying for your own shipping costs for returned your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.