Party Planet will accept returns and exchanges within 14 days of purchase of items accompanied with a store receipt or shipping receipt. All returns will be credited to the original form of payment. Most products, including Online Only products, will be refunded the full purchase price. All merchandise must be in a new condition, unopened, unworn, and in original packaging.
Please note that seasonal merchandise (e.g. Christmas, Easter, and Halloween Items, not including costumes/wearables) may be returned up to 10 days prior to the holiday, unopened with receipt only.
Non-Returnable Items include:
Customized items are not returnable or exchangeable.
Dated items (e.g. New Year's, Graduation, etc.)